Legal

Privacy Policy

Last updated: September 10, 2026

This policy explains, in plain English, what information Cinder Orbit Dataworks collects through this website, why we collect it, how long we keep it, and the choices you have. It applies to this website and the inquiry and support forms on it.

1. Information we collect

Information you give us. When you submit the project inquiry form or the support request form, we collect the fields you fill in: your name, work email address, organization, role, area of interest, project context, budget range, timeline, consent status, and — for support requests — your company, the system affected, urgency, subject, and message. We ask you not to include customer personal data or protected health information in these forms, and we do not intentionally collect such data through them.

Information collected automatically. Like most websites, this site may collect basic technical information through its hosting and form-handling providers — such as pages visited, approximate region, browser type, and interaction with form spam protection (reCAPTCHA, governed by Google's privacy policy). This site may use privacy-respecting analytics to understand which pages are useful; where analytics are used, they are configured to minimize personal data and are not used for cross-site advertising profiles.

2. How we use information

To respond to your inquiry or support request and have the working conversation you asked for.
To assess whether our services fit your needs and prepare any proposal you request.
To operate, secure, and improve this website, including detecting and preventing form spam.
To meet legal and record-keeping obligations.

We do not sell your personal information. We do not use inquiry content to train machine learning models.

3. Cookies and similar technologies

This website sets only cookies that are necessary for form handling and spam protection (including reCAPTCHA). If analytics cookies are introduced, they will be described here first. You can block or delete cookies through your browser settings; blocking necessary cookies may prevent forms from submitting correctly.

4. How information is shared

Form submissions are processed by our website hosting and form-handling providers, which act on our behalf under confidentiality obligations. We do not share your information with advertisers or data brokers. We may disclose information where legally required, or to protect the security of our systems and clients.

5. Data retention

Inquiry and support submissions are retained for up to 24 months from receipt so we can maintain conversation history and support records, then deleted unless an engagement or a legal obligation requires longer retention. Analytics data, where used, is retained in aggregate form only.

6. Security — and its limits

We use reasonable technical and organizational measures: encryption in transit, access limited to staff who need it, and spam protection on forms. But no method of transmission over the internet is fully secure, and this website is not designed for sensitive regulated data. Please do not submit protected health information, government identifiers, payment card data, or other sensitive personal data through our forms. We do not claim security certifications we do not hold.

7. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to withdraw consent for future processing. To exercise any of these rights, contact us using the details below and we will respond within 30 days. Withdrawing consent does not affect processing that already happened, and does not stop us from responding to an open request you have asked us to handle.

8. Children

This website is intended for business professionals and is not directed at children. We do not knowingly collect information from children.

9. Changes to this policy

If this policy changes materially, we will update the “last updated” date at the top of this page and describe the change here before it takes effect.

10. Contact us

Questions about this policy, or a privacy request? Reach us at:

Cinder Orbit Dataworks

71-75 Shelton Street Covent Garden LONDON - WC2H 9JQ United Kingdom (GB)

Phone: +16814999563

Or use the contact form.